This dissertation is accessible only to the Illinois State University community.

  • Off-Campus ISU Users: To download this item, click the "Off-Campus Download" button below. You will be prompted to log in with your ISU ULID and password.
  • Non-ISU Users: Contact your library to request this item through interlibrary loan.

The Impact Of Informal Social Networks On Employee Productivity In Kenyan Organizations

Mary Kiura, Illinois State University

Imported from ProQuest Kiura_ilstu_0092N_11223.pdf

Abstract

Informal social networks, and by extension informal communications, are ubiquitous in organizational settings. Although organizational communication scholars have studied these networks, a majority of these studies indicate that informal social networks have both benefits and drawbacks to the overall performance of the organization. However, these studies, particularly the ones focusing on gossip and rumors within the networks, posit that drawbacks are more prevalent than benefits. Likewise, previous literature fails to address the role of culture within the informal social networks. Therefore, the present study investigated the impact of informal social networks on employee productivity in Kenyan organizations. Given that a majority of the conversations within the networks involve gossiping, which sometimes is confused with spreading rumors (Dunbar, 2004), the first section of study quantitatively examines whether employee gossip and rumor, independently, predict their productivity, while the second section investigates the role of culture within social networks as well as the benefits and/or limitations associated with these networks. The results indicated that gossip and rumors lead to improved productivity among employees. Further, results found that Kenyan culture influenced the messages shared within these networks. Theoretical, methodological, and practical implications of the findings are discussed in detail.

KEYWORDS: gossip, rumor, employee productivity, social exchange theory, culture