Document Type

Capstone Project

Publication Date

Summer 7-16-2013


Credit Building


This paper investigates the evaluation practices of nonprofit organizations engaging clients in credit building programming and how these organizations could be supported to improve their evaluation work. The paper utilizes academic journal articles, industry reports and articles, public documents produced by these nonprofit organizations, interviews with practitioners, and the authors own experience working in the field. The paper discovers that many of these organizations are evaluating their credit building work and facing similar challenges including limited staff time and funds to dedicate to evaluation and limited ability to collect valuable follow up information. The paper concludes with several recommendations for nonprofit credit building organizations to consider as well as potential options for an intermediary nonprofit organization to adopt in order to support these organizations in developing their capacity for credit building evaluation.