Working with Great Expectations: the Impact of Met and Unmet Expectations on Employee Engagement and Intent To Leave
Date of Award
Master of Science (MS)
Department of Psychology
Expectations are a part of everyday life and whether expectations are met at work has consequences for employees and organizations. Met expectations can contribute to positive outcomes (e.g., successful workplace adjustment) and unmet expectations have been linked to undesirable outcomes (e.g., withdrawal). The outcomes of interest in this study were employee engagement and intent to leave or remain. Cross-sectional, archival survey data from employees of an electric utility company in the southwestern U.S. (N = 79) was used. This paper contributes to the literature by showing a direct association between met expectations and engagement. Further, employee empowerment and inclusion were found to positively predict engagement – both directly and indirectly via met expectations. This study also affirms previous research showing a relation between met expectations and intent to remain. No support was found for the notion that career and development perceptions moderate this association.
Daigle, Megan, "Working with Great Expectations: the Impact of Met and Unmet Expectations on Employee Engagement and Intent To Leave" (2022). Theses and Dissertations. 1632.
Imported from Daigle_ilstu_0092N_12277.pdf