Graduation Term


Document Type


Degree Name

Master of Science (MS)


Department of Technology

Committee Chair

Borinara Park


Business Process Reengineering (BPR) is a critical success factor for Enterprise Resource Planning (ERP) implementation projects that typically involve mapping business processes in cross-functional flowcharts. Despite being the most common type of process map used by small-to-medium enterprises (SME) for BPR, traditional cross-functional flowcharts do not contain the data necessary to optimize and operationalize a process and are a contributing factor to the 70% failure rate experienced by SMEs when implementing a new ERP system. This thesis provides an alternate method of process mapping, known as Operational Process Mapping, that addresses the weaknesses of cross-functional flowcharts for the BPR stage of ERP implementation. Using familiar notation and steps, the operational process mapping method is accessible to SMEs with limited resources to perform BPR during their ERP implementation project. The resulting process maps contain the data necessary to evaluate and optimize the current state and operationalize the reengineered future state process maps at ERP go-live. A business process used by an SME was mapped using this method and the ability to operationalize the process was demonstrated with the creation of a discrete-event-simulation from the resulting process map.


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