Graduation Term

Fall 2024

Degree Name

Doctor of Philosophy (PhD)

Department

Department of Educational Administration and Foundations: Educational Administration

Committee Chair

Dianne Renn

Committee Member

Ryan Smith

Committee Member

Marci Rockey

Committee Member

Rudo Tsemunhu

Abstract

For the past three decades, new professionals have been leaving the student affairs field at alarming rates, with around 50% departing within five years of completing their master’s degrees. While numerous studies have explored the reasons behind this exodus, few have examined why the other 50% remain. Moreover, limited research has investigated how servant leadership impacts the retention of these professionals. This basic interpretive qualitative study aimed to understand how leadership’s focus on employee needs influences retention, using the lived experiences of eight mid-level student affairs professionals from large public institutions in the Midwest, each 5-7 years post-master’s degree. Thematic analysis, following Braun and Clarke's (2006) six-phase framework, identified three key themes: "Fill My Cup," "Leadership is Essential," and "It Takes a Village." The findings suggest that retention begins with intentional leadership that sets the foundation for success in student affairs. This includes effective onboarding, engagement in professional associations, mentorship, leadership’s role in shaping workplace culture and addressing new professionals' needs—ultimately filling their theoretical cup. By focusing on these elements, leadership may extend retention well beyond five years, addressing a critical need in today’s workforce.

Access Type

Dissertation-Open Access

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