Investigating the Role of Personality, Work Styles, and Work Tolerance as Predictors of Employee Performance
The purpose of this study is to examine personality traits, work styles, and work tolerance dimensions as predictors of job performance. The 890 participants were pooled from a concurrent study of customer service representatives for a major video streaming company. Information was collected through self-report and internal performance data on the following dimensions: work tolerance, work styles, personality characteristics, work experience, and performance criterion measures. We hypothesized that Big Five personality characteristics, particularly emotional stability and conscientiousness, as well as work styles and work tolerance would be significant predictors of job performance. The implications from these findings may contribute to future research and practice on selection and retention of employees, job analysis, and relative topics in personnel psychology literature and human resource management. **NOTE TO THE GRAD SCHOOL: We will be updating this abstract prior to the conference to include results. Thank you.
Williams, Elizabeth; Hume, Haley; George, Anna; Landa, Nicole; Martin, Lydia; Niederhauser, Conrad; and Suh, Hyunji, "Investigating the Role of Personality, Work Styles, and Work Tolerance as Predictors of Employee Performance" (2018). University Research Symposium. 162.