Golden Rule Reference: Face-to-Face and Virtual

Authors

Chad E. Buckley, Illinois State UniversityFollow

Document Type

Article

Publication Title

Reference Librarian

Publication Date

2006

Keywords

Libraries, Reference Service, Reference Librarians, Virtual Reference, Electronic Reference Services, Golden Rule

Abstract

Reference service in all types of libraries could be improved if librarians actively adopted the mindset of the Golden Rule. The Rule is expressed in some form in many world religions and instructs us to treat others how we would like to be treated. Such an approach has applicability not only in face-to-face reference transactions, but also in virtual reference settings. The empathetic reference librarian should be alert to both verbal and non-verbal clues which can indicate how a patron would like to be treated.

Comments

This is an Author's Accepted Manuscript of an article published in Reference Librarian 45, no. 93 (2006), 129-136, copyright Taylor & Francis, available online at: http://www.tandfonline.com/10.1300/J120v45n93_10

DOI

10.1300/J120v45n93_10

Recommended Citation

Buckley, Chad E., "Golden Rule Reference: Face-to-Face and Virtual" (2006). Faculty and Staff Publications – Milner Library. 40.
https://ir.library.illinoisstate.edu/fpml/40