Document Type
Article
Publication Title
Journal of Access Services
Publication Date
7-7-2014
Keywords
access services; assessment; evaluation; research methods
Abstract
This paper serves as a primer to assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an Access Services department in order to identify workflow inefficiencies or comparator data to judge performance against peer institutions. Qualitative methods, such as focus groups and observation studies, are useful for exploring patron behavior and perceptions, especially in regards to space planning and customer service. The strengths and limitations of these methods are also briefly addressed.
Recommended Citation
Long, D. (2014). Assessment and evaluation methods for access services [Pre-print]. Journal of Access Services, 11(3), 206-217.