Graduation Term

2019

Degree Name

Master of Science (MS)

Department

School of Communication

Committee Chair

Lance Lippert

Abstract

In this thesis, a Pearson product-moment correlation was performed using SPSS to analyze the associations between college health professionals’ communicative behaviors (instrumental and affective), students’ satisfaction, and students’ perceived quality of healthcare. Results showed that college health professionals’ communicative behaviors positively associated with students’ satisfaction and students’ perceived quality of healthcare. The implication is that college health professionals need to pay careful attention to how they interact with students at student health service because their interactions can potentially cause either high or low patient satisfaction or perception of quality of healthcare among students. Additionally, this thesis used anxiety/uncertainty management (AUM) theory to investigate how students managed their anxiety and uncertainty about their health issues when they interacted with college health professionals at student health service. The thesis found that students reported using trust, relaxation, and information seeking/giving as strategies to deal with their anxiety and uncertainty about their health issues before and during their interactions with college health professionals.

Access Type

Thesis-Open Access

DOI

http://doi.org/10.30707/ETD2019.AduGyamfi.P

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Communication Commons

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