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Internet Reference Services Quarterly

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[In the absence of an abstract, a selection from the introduction is provided.] On January 21, the Public Services Committee of the Consortium of Academic and Research Libraries in Illinois (CARLI) offered “The Pandemic Made Me Do It: Changing Public Services. This program was an open discussion for consortium members on two main topics: the changes in services that should be retained post-COVID-19; and changes in outreach due to COVID-19 and how they will affect future outreach practices. Regarding outreach, social media, and training, librarians noted a sharp increase of video instruction, including subject-specific short orientation videos. Additionally, some libraries moved displays into the digital realm.


This article was originally published in Internet Reference Services Quarterly 25, no. 3 (2021): 65-67. DOI: 10.1080/10875301.2021.1891183.





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