usability, e-resources lifecycle, TERMs, user testing
The usability of e-resources and services contributes to library patrons’ use and satisfaction with them, which in turn affects library employees’ acquisition, provision of access, administration, support, and evaluation of e-resources. Librarians can integrate usability into the e-resource lifecycle in a variety of places and using numerous methods. This presentation provides an introduction to usability testing, highlights two usability case studies involving e-resources, and discusses how librarians might fruitfully incorporate usability methods throughout the e-resource lifecycle.
Scott, Rachel E.; Harrington, Caitlin; and Haggerty, Kenneth C., "Usability Studies in the Electronic Resource Lifecycle" (2022). Faculty and Staff Publications – Milner Library. 150.
This is an Accepted Manuscript of an article published by Taylor & Francis in Serials Librarian on March 29, 2022, online at: https://doi.org/10.1080/0361526X.2022.2018229.