Document Type

Article

Publication Title

Milner Library FY24 Usability Testing Program

Publication Date

11-2023

Keywords

usability testing, assessment, data services, Milner Library, FY24 Usability Testing Program

Abstract

The FY24 Usability Testing Program was designed to iteratively assess user experience at Milner Library. The program gathers data through usability testing of the library's website and discovery layer, as well as survey questions about users' experiences with library services. The purpose of test #2 was to generate baseline observations and user search behaviors to inform future usability testing design. Takeaways and recommendations are included in the report.

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