Document Type

Article

Publication Title

Online Searcher

Publication Date

1-2013

Keywords

virtual reference, reference, chat, shared workspaces

Abstract

The article describes the use of shared workspace to manipulate multiple media materials and demonstrate more sophisticated search methods that facilitate mastery of more advanced tools and techniques. It cites the availability of free reliable cross-platform options with tools that enhance remote reference services via interactive media. It indicates that shared workspace collaboration tools that enhance interaction options help alleviate the frustrations of librarians and researchers alike.

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